Where required, Swift Medical will take the responsibility for customs processing of our shipments.

If you are contacted regarding any of the above items, please reply that Swift Medical should be the Importer of Record, all necessary customs registrations have already been completed by Swift Medical, and the customs brokerage should be assigned to Carson International (pars@carson.ca)

If this does not resolve the issue, please forward the email you received directly to orderhealx@swiftmedical.com and we will follow up.

All products labelled as "HealX" are the same HealX sticker products, and the only difference is how they are packaged. Based on customer feedback, Swift provides the HealX product in different packaging formats for ease of use.

Tracking updates for your order are sent to the email associated with your account.

You can also check details about your order on the My Account page.

If you have questions about the tracking information or you are not receiving tracking information, you can email us at orderhealx@swiftmedical.com or call us at +1 888-755-2565 extension 1. Please have your order number starting with HLX ready.

Information regarding how to set up a return can be found on our Returns/Refund page.

We are a Canadian company and therefore we use W8-BEN rather than a W9. To get this form, please email a request to orderhealx@swiftmedical.com and we will gladly send one over.

Swift Medical will always make our best effort to notify our customers of any known issues with the store website.

If you experience any problems, such as website pages not loading, please first ensure that our website is fully whitelisted by your facility's IT department. You can also try to use a different web browser to access the site.

If you continue to experience problems, please take a screenshot of the page where you are encountering the error and send it to orderhealx@swiftmedical.com with a description of the issue, and we will investigate.

Please send documentation that shows your tax exempt status (such as a form or certificate) to orderhealx@swiftmedical.com, and we can apply a tax exempt status to your account.